Carpet Cleaning N22 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning N22 to residential and commercial customers within its normal service area. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means any individual, business, landlord, tenant, managing agent, or organisation that requests or receives services from Carpet Cleaning N22.
Company means Carpet Cleaning N22, the provider of the services.
Services means carpet cleaning and any related cleaning or treatment services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
The Company provides professional carpet cleaning and related services, which may include upholstery cleaning, rug cleaning, stain treatment, deodorising and other add on services as agreed at the time of booking. The precise scope of work for each Booking will be confirmed to the Customer prior to the commencement of the Services, based on the information provided by the Customer.
The Company reserves the right to decline any Booking or to refuse to carry out any requested task that it reasonably considers unsafe, inappropriate, or outside the usual scope of professional carpet cleaning.
3. Booking Process
3.1 A Booking may be made by the Customer via the Companys approved booking channels as communicated on its main information materials. The Customer is responsible for providing accurate and complete details regarding the Premises, access, parking, type and condition of carpets, and any specific issues such as heavy staining, pet odours, water damage or prior treatments.
3.2 All Bookings are subject to availability. Any time or date given for the Services is an estimate only and is not guaranteed. The Company will make reasonable efforts to attend the Premises at the agreed time but accepts no liability for minor delays caused by traffic, weather, previous jobs running over or other circumstances beyond its reasonable control.
3.3 The Customer must ensure that an authorised person is present at the Premises at the start and completion of the Services to provide access, discuss requirements, and inspect the results. Where no one is available, the Customer agrees that the Company may proceed based on the original instructions and that completion will be deemed satisfactory unless the Customer notifies the Company of an issue within 24 hours of the visit.
3.4 The Customer confirms that they are either the owner of the Premises and carpets or are authorised by the owner or managing agent to arrange the Services. The Customer is responsible for obtaining any necessary permissions or approvals in advance.
4. Estimates, Quotes and Pricing
4.1 Any price estimate given prior to inspection of the Premises is based on information supplied by the Customer and is not final. The Company reserves the right to amend the price if the information provided was inaccurate or incomplete, or if the condition or size of the carpets differs materially from what was described.
4.2 Where possible, the Company will confirm the final price with the Customer before commencing work. If the Customer declines the revised price, the Company may cancel the Booking. In such circumstances, a call out or minimum charge may apply to cover time and travel costs.
4.3 Prices are normally quoted per room, area, item or job and will include any applicable taxes, unless stated otherwise. Additional charges may apply for services such as stain protection, heavy stain removal, moving large furniture, access difficulties, congestion or parking fees, or out of hours visits.
5. Payments and Charges
5.1 Payment is due in full upon completion of the Services, unless agreed otherwise in writing before the Booking. The Company accepts the payment methods indicated in its standard customer information, which may include cash, card or electronic transfer.
5.2 For certain Bookings, including larger commercial jobs or work taking place over multiple visits, the Company may require a deposit or part payment in advance. Any deposit required will be communicated to the Customer at the time of booking and is non refundable except where the Company cancels the Booking without offering a reasonable alternative date.
5.3 Where payment terms other than payment on completion are agreed, invoices must be paid by the due date stated. If any sum is not paid when due, the Company may charge interest and late payment fees in accordance with applicable law and may suspend further services until all outstanding amounts are settled.
5.4 The Customer is responsible for all costs incurred by the Company in recovering overdue payments, including reasonable legal fees and collection agency charges, to the extent permitted by law.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a Booking by giving at least 24 hours notice before the scheduled start time. Where required notice is provided, any deposit paid may be transferred to a new date or refunded at the Companys discretion.
6.2 If the Customer cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee up to a reasonable proportion of the quoted price, to cover loss of time and allocated resources.
6.3 If the operative arrives at the Premises and is unable to gain access, or if the Customer fails to provide necessary instructions or permissions, this will be treated as a late cancellation and a call out or full job charge may apply.
6.4 The Company may cancel or reschedule a Booking due to circumstances beyond its control, such as staff illness, equipment failure, severe weather, safety concerns or access issues. In such cases, the Company will offer an alternative appointment at the earliest reasonable opportunity. The Company is not liable for any consequential loss resulting from such cancellation or rescheduling.
7. Customer Responsibilities
7.1 The Customer must provide safe and reasonable access to the Premises and ensure that parking arrangements are available close enough to allow the Company to transport equipment safely. Any parking charges incurred during the visit may be added to the final invoice.
7.2 The Customer is responsible for moving small and fragile items, valuables, personal belongings and breakables out of the areas to be cleaned. The Company will not be liable for damage to items left in the cleaning areas that ought reasonably to have been removed.
7.3 Where heavy furniture needs to be moved to allow carpet cleaning, the Customer should inform the Company in advance. Additional charges may apply for moving large or heavy items. The Company reserves the right not to move certain items for safety reasons or to avoid risk of damage.
7.4 The Customer must ensure that electricity and water are available at the Premises during the visit. If the Services cannot be carried out due to lack of utilities, this may be treated as a late cancellation.
8. Service Limitations and Results
8.1 While the Company will use reasonable skill and care and professional cleaning methods, it cannot guarantee the removal of all stains, odours or marks. Some stains are permanent or may have been set by previous treatments or by time. The Company does not guarantee restoration to original condition.
8.2 The Customer acknowledges that certain fabrics, backings, dyes and carpet constructions carry an inherent risk of shrinkage, colour change, pile distortion or other reactions when cleaned, especially where carpets are old, poorly fitted, previously damaged or incompatible with wet cleaning methods. The Company will use reasonable judgment when selecting cleaning methods but is not responsible for pre existing defects or inherent weaknesses.
8.3 Drying times vary depending on carpet type, ventilation and ambient conditions. The Company may provide an estimated drying time but this is not guaranteed. The Customer must keep children, pets and heavy traffic off damp carpets until they are fully dry.
9. Liability and Insurance
9.1 The Company will exercise reasonable skill and care in providing the Services and will take reasonable steps to protect the Customers property. The Company holds appropriate insurance for its activities as required by law.
9.2 The Companys total liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of rectifying the damage or the total price paid by the Customer for the relevant Booking. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
9.3 The Company is not liable for any loss or damage arising from incorrect or incomplete information provided by the Customer, failure to follow aftercare advice, or for wear and tear, pre existing damage or inherent defects in carpets, fabrics or fittings.
9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of rental income, or loss of use, arising out of or in connection with the Services.
10. Complaints and Claims
10.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and in any event within 24 hours of completion of the work. The Company will investigate and may arrange a revisit to inspect and, where appropriate, attempt to rectify the issue.
10.2 Any claim for damage must be reported to the Company within 24 hours of the alleged incident and before any attempt is made to repair or replace the affected item. The Customer must allow the Company reasonable opportunity to inspect the damage and, where appropriate, to remedy it.
10.3 Failure to notify the Company of a complaint or claim within the specified time may affect the ability to investigate properly and may reduce or extinguish any potential liability the Company might otherwise have.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of waste generated during the Services in a responsible manner, in line with applicable local and national regulations. This may include the disposal of used cleaning solutions, extraction waste water, packaging and consumables.
11.2 Where possible, the Company will minimise environmental impact by using suitable products and by following best practice for dilution, application and disposal. Certain specialist treatments may involve stronger chemicals where necessary to deal with specific stains or contamination.
11.3 The Customer agrees not to request or require the Company to dispose of any hazardous substances, sharps or controlled waste beyond what is normal for carpet cleaning activities. If such materials are discovered during the visit, the Company may refuse to proceed or may charge additional fees for safe handling and disposal where legally permitted.
12. Data Protection and Privacy
12.1 The Company collects and processes personal data relating to Customers for the purposes of managing Bookings, delivering Services, processing payments and handling enquiries and complaints. Personal data will be processed in accordance with applicable data protection laws.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell or share Customer details with third parties except where necessary to deliver the Services, process payments, meet legal obligations or with the Customers consent.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Customers and will apply to Bookings made after that date.
13.2 The version of the Terms and Conditions that applies to a particular Booking will normally be the version in force on the date the Booking was confirmed.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, representations or agreements, whether oral or written, in respect of the same subject matter.
By making a Booking or using the Services of Carpet Cleaning N22, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
