Terms and Conditions for Carpetcleaning N22
These Terms and Conditions set out the basis on which Carpetcleaning N22 provides domestic and commercial carpet cleaning, upholstery cleaning, stain treatment, and related fabric-care services in the United Kingdom. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are written to be clear, fair, and consistent with UK consumer and service standards.
1. Definitions and scope. In these terms, “we”, “us”, and “our” refer to Carpetcleaning N22, and “you” or “the customer” refers to the person or business booking the service. “Services” means any carpet cleaning, rug cleaning, upholstery cleaning, spot treatment, deodorising, sanitising, pre-treatment, and related cleaning activity agreed in advance. These terms apply only to the service ordered and do not cover unrelated household maintenance, repair work, or specialist restoration unless expressly agreed in writing.
All services are delivered subject to inspection of the items, the condition of the fabric or floor covering, and the suitability of the cleaning method. We may decline to clean any item that is excessively worn, damaged, contaminated, unsafe, or unsuitable for cleaning by standard or specialist methods. Where we identify such issues, we may suggest alternative treatment options, but we are not obliged to proceed if we reasonably consider that cleaning would be unsafe or ineffective.
2. Booking process. Bookings are accepted when the service has been requested and we have confirmed availability, service details, and any estimated price or scope. A booking may be made by phone, email, online request form, or any other method we make available from time to time. However, a booking becomes binding only when we issue confirmation or otherwise agree to attend. You are responsible for providing accurate information about access, item condition, parking restrictions, water supply, electricity access, and any known issues that may affect the job.
When booking carpet cleaning services, you must tell us the approximate room sizes, type of flooring, visible stains, fibre type if known, and whether any special treatment is required. For upholstery or rug cleaning, you should identify the material, age, and any prior repairs, as well as whether the item has been exposed to pets, smoke, flooding, or heavy soiling. If the information you provide is incomplete or inaccurate, we may adjust the price, change the method, or cancel the appointment if the service is no longer suitable.
The appointment time given is an estimate unless we expressly state that a fixed time has been reserved. We will use reasonable efforts to arrive within the agreed window, but delays may occur due to traffic, weather, previous jobs running over, or factors outside our control. We are not liable for minor delays where we have taken reasonable steps to attend as agreed. If we anticipate a significant delay, we will attempt to notify you using the contact details provided at booking.
3. Pricing and payments. Prices for Carpetcleaning N22 services may be quoted as a fixed fee, room-based rate, item-based rate, hourly charge, or a combination of these, depending on the nature of the work. Any quote is based on the information supplied at the time of booking and may be revised if the actual work differs materially from the description provided. Examples include heavier-than-stated soiling, additional rooms or items, restricted access, excessive waste removal, or the need for specialist chemicals or equipment.
Unless otherwise stated, payment is due immediately after the service has been completed and before the team leaves the premises. We may accept card payment, bank transfer, cash, or another method agreed in advance. Where a deposit has been requested, the booking is not secured until the deposit is received in cleared funds. Deposits may be non-refundable in accordance with the cancellation terms set out below. Any unpaid balance remains due even if a discount was applied, unless we confirm otherwise in writing.
If you are paying by business invoice, payment terms must be agreed before work starts. Invoices must be settled by the due date shown on the invoice, and late payment may result in reasonable interest or recovery charges, where permitted by law. We reserve the right to suspend future services or retain relevant documentation where a customer has outstanding unpaid sums, subject always to our legal obligations and any applicable consumer protections.
4. Cancellations, rescheduling, and access. You may cancel or reschedule a booking by giving us reasonable notice. Where you cancel with sufficient notice, we may offer a refund of any deposit, less any genuine costs already incurred, unless the deposit was clearly stated as non-refundable. If you cancel at short notice, fail to provide access, or are not present at the agreed time where attendance is required, we may charge a cancellation fee or retain the deposit to cover lost time and administration, provided the charge is reasonable and proportionate.
If we need to cancel or rearrange your appointment due to illness, equipment failure, operational issues, unsafe conditions, or any other matter beyond our control, we will use reasonable efforts to offer an alternative date. If we cannot provide a replacement appointment within a reasonable time, you may request a refund of any advance payment for the cancelled service. Our liability in these circumstances is limited to refunding sums paid for the specific appointment that could not be performed, except where additional rights arise by law.
You must ensure suitable access to the property, relevant rooms, and the items to be cleaned. You must also ensure that any fragile objects, valuables, and personal items are removed or made safe before work starts. If access is refused, delayed, or made unsafe by circumstances within your control, we may reduce the time spent on the job, charge for waiting time where reasonable, or reschedule at our discretion. Any extra cost caused by repeated failed access may be charged to you.
5. Customer responsibilities and preparation. Before we begin work, you should vacuum loose debris where appropriate, move small personal items, and inform us of any known hazards, including exposed wiring, unstable furniture, pest activity, damp, mould, or recently treated surfaces. We may ask you to sign a short acknowledgement of pre-existing conditions, particularly where there are stains, shading, wear, odour, shrinkage risk, or pre-existing fibre damage. This helps distinguish between pre-existing issues and outcomes arising from the cleaning process.
Carpetcleaning N22 will take reasonable care when moving light furniture if this has been agreed in advance, but we are not obliged to move heavy, fragile, or fixed items unless explicitly included in the service. If we do move furniture, we may refuse to move items that are unsafe, excessively heavy, or likely to cause damage. We are not responsible for damage resulting from customer instructions to clean around objects, clean under objects, or use access routes that are already damaged, crowded, or unstable.
Where pets, children, or vulnerable persons are present, you must take appropriate steps to keep them away from cleaning areas and equipment. Cleaning products may require a drying period, and floors or fabrics may be temporarily damp or slippery. You are responsible for allowing adequate drying time before normal use resumes. Any advice we give about post-cleaning care is general guidance only and does not create a separate guarantee unless expressly stated in writing.
6. Liability and limitations. We will carry out services with reasonable skill and care, using methods that are appropriate to the item and the condition disclosed or reasonably observable. However, cleaning outcomes can vary depending on fibre type, age, previous treatment, and the nature of staining. We do not guarantee complete removal of every stain, mark, odour, or line of wear. Some stains may become less visible rather than fully removed, and some materials may not respond evenly to cleaning.
To the fullest extent permitted by UK law, we are not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, loss of goodwill, or inconvenience arising from a delay or from the normal risks of cleaning. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under the law of England and Wales, Scotland, or Northern Ireland as applicable.
If damage is caused by our negligence, our liability will be limited, where appropriate, to the reasonable cost of repair or replacement of the affected item, taking account of age, condition, and fair wear and tear. You must notify us of any alleged damage or issue as soon as reasonably possible and in any event within a reasonable time after completion of the service. We may ask for photographs, purchase details, or an independent assessment before accepting liability or arranging a remedy.
7. Waste regulations and environmental compliance. We will handle waste generated by our work in a manner that is consistent with applicable UK waste rules and environmental duties. This includes the proper separation, storage, transport, and disposal of waste water, disposable materials, packaging, contaminated cloths, and other residual matter where such waste arises from our activities. We will not knowingly dispose of waste unlawfully or in a manner that risks pollution, nuisance, or harm to health.
Where a service involves the removal of heavily contaminated material, the customer must tell us in advance if there is any risk of biological contamination, hazardous substances, bodily fluids, chemical residues, asbestos, sharps, mould, or pest infestation. We may refuse or suspend work if we believe the waste or contamination is hazardous, regulated, or beyond the scope of standard cleaning. In such cases, specialist disposal or licensed contractors may be required, and any extra cost will be agreed before work continues wherever possible.
Any items you ask us to remove for disposal remain your responsibility until we have expressly agreed to take them away as part of the service. We are not a waste clearance company unless stated otherwise. If we agree to remove waste, you confirm that the items are lawful to remove and do not contain prohibited or dangerous materials unless those materials have been fully disclosed and specifically accepted by us in writing. You must not conceal hazardous waste within normal household items.
8. Complaints, variations, and customer remedies. If you are unhappy with the service, you should notify us promptly so we can inspect the issue and consider an appropriate response. Depending on the circumstances, we may offer a re-clean, partial refund, price adjustment, or another reasonable remedy. Any remedy will be assessed in light of the condition of the item, the service requested, and whether you allowed us a reasonable opportunity to review the complaint. A re-clean does not automatically admit fault.
We may vary these terms from time to time, but changes will not affect bookings already confirmed unless required by law or agreed by you. Any variation to the scope of work, price, or appointment details should be agreed in writing or recorded in our booking notes where practical. If there is any inconsistency between these terms and a written quotation or special agreement, the special agreement will prevail only to the extent of the inconsistency.
9. Governing law and jurisdiction. These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales unless mandatory law requires otherwise. If you are a consumer, you may also benefit from protections under the laws that apply in your part of the UK. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.
10. General provisions. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will operate as a waiver of that right. These terms form the entire agreement between you and us in relation to the booked service, together with any written quotation or confirmed booking note, and replace any prior discussions or representations to the extent allowed by law.
Nothing in these terms is intended to limit your statutory rights as a consumer under applicable UK law. Our aim is to provide a straightforward, professional, and transparent carpet cleaning service, with clear expectations around booking, pricing, cancellations, liability, and waste handling. By proceeding with a booking, you confirm that you have read and understood these terms and agree to comply with any reasonable instructions necessary for safe and effective service delivery.